FAQ

Frequently Asked Questions

Find answers to common questions about our stadiums and services

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Downloads

How do I download stadiums?

To download stadiums, simply:

  • Browse our stadium collection or use the search feature
  • Click on any stadium to view its details
  • Press the "Download" button on the stadium page
  • You may need to create a free account to download

Are the stadiums free?

We offer both free and premium stadiums:

  • Free stadiums: Available to all users without any cost
  • Premium stadiums: Require a small one-time payment to support our designers
  • Premium content is clearly marked with a premium badge

Can I download multiple stadiums at once?

Currently, stadiums are downloaded individually. We recommend downloading one stadium at a time for the best experience. Premium users get access to faster download speeds and priority queue.

Installation

How do I install downloaded stadiums?

Installation instructions vary by stadium, but generally:

  • Extract the downloaded ZIP file
  • Copy the stadium folder to your PES installation directory
  • Typically: Documents/KONAMI/eFootball PES 2021/WEPES/stadium-server
  • Each stadium comes with detailed installation instructions

Do I need any additional software?

Most stadiums work with the standard PES game. However, for the best experience, we recommend:

  • Sider or Stadium Server for easy management
  • Latest PES patch updates
  • WinRAR or 7-Zip to extract files

Why is the stadium not showing in my game?

If the stadium is not showing, please check:

  • The files are in the correct folder location
  • You have the latest game updates installed
  • The stadium is compatible with your game version
  • You have Stadium Server or Sider properly configured

Account

How do I create an account?

Creating an account is simple:

  • Click the "Register" button in the top menu
  • Fill in your name, email, and create a password
  • Accept our Terms of Service and Privacy Policy
  • Verify your email address (if required)

I forgot my password. What should I do?

To reset your password:

  • Click the "Login" button
  • Select "Forgot Password?" option
  • Enter your email address
  • Follow the instructions sent to your email

Can I delete my account?

Yes, you can delete your account at any time. Please contact our support team with your account details, and we will process your request within 5 business days. Note that deleting your account will remove all your saved favorites and download history.

Payment

What payment methods do you accept?

We accept various payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

Is my payment information secure?

Absolutely! We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure, PCI-compliant payment processors. We never store your full credit card details on our servers.

What is your refund policy?

We offer refunds within 14 days of purchase if you encounter technical issues with the stadium that cannot be resolved. Please contact our support team with your order details and the issue you're experiencing. Note that refunds are not available if you simply changed your mind.

Technical

Why is the download slow?

Download speed can be affected by various factors:

  • Your internet connection speed
  • Server load during peak hours
  • Premium users get priority download speeds
  • Try downloading during off-peak hours for better speeds

Are the stadiums compatible with eFootball?

Most of our stadiums are compatible with eFootball PES 2021 and earlier versions. For eFootball 2022 and newer, please check the stadium description for compatibility information. We are actively working to update our collection for the latest versions.

What file format are the stadiums in?

Our stadiums are typically provided in standard PES formats including .cpk files, .sider folders, and .stadium files. Each download includes the necessary files and installation instructions specific to that stadium.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help.

Contact Support